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Payless Water Heaters & Plumbing

📍 1800 Berkshire Dr #1805, Thousand Oaks, CA 91362 📞 (805) 491-4453 🌐 Website
4.9 (420 reviews)
Open 24 hours
Plumber
Hot water system supplier

Review Summary

Payless Water Heaters & Plumbing receives consistently positive reviews. Customers praise the quick and professional service, with technicians like David and Darren being highlighted for their knowledge, clear explanations, and efficient work. They are often commended for beating competitors' prices and providing good value. While some customers wished for a wider selection of water heater models, the overall experience is highly recommended, with seamless scheduling, installation, and payment processes.

Payless Water Heaters & Plumbing thumbnail

4.9

(420 reviews)

5 ★93%
4 ★5%
3 ★1%
2 ★0%
1 ★1%

Glenn Garry

March 11, 2025

No one want to have water heater issues but my experience with Payless Water heater was Pain Less! Yes I had to pay for the service but because of the great explanation of my issues I came away feeling like I got a good value and strong understanding of how my system works. David was so easy to work with and professional Thank you David and Pay And Pain Less Water Heater for your quick and professional response to my issues that are now fixed.

Beth Bondy

David was very knowledgeable about what was needed for my mom’s mobile home. He worked around my schedule so I could be there to pay him when he was finished. He was kind and did not try to upsell. It cost more than I was anticipating but Payless beat the two other companies that quoted me. Now I know that she has a properly regulated water heater that is secured properly (it was not before). When this warranty runs out it will not cost as much to replace next time. I called the office staff multiple times and they were very helpful in providing information to help me with pulling the permit myself.

Julia Ferro

Payless Water Heaters was awesome from start to finish. Admittedly I shopped around to find the best price for a new water heater in my area. They beat the best price I found and we're very accommodating. Then the next day David came and installed our brand new unit. He was fast and efficient and friendly. I highly recommend Payless if you're looking for a new water heater for your home.

M.C. Rowley

We had a 12 year old hot water heater go out this morning. We called Payless who were able to get a technician (Darren) out to our house within a couple of hours. Rather than replace the defective pilot assembly and thermostat, we decided to get a new gas hot water heater since the old one was already 12 years old. Darren also discovered that our water pressure regulator was also defective which also needed to be replaced. The workmanship performed by Darren was exemplary. He explained everything he was doing throughout the entire process and took the time to show us how to cut off gas and water during an emergency. The whole process from scheduling, troubleshooting, installation and payment was seamless. This is an A+ company and we highly recommend them!

Chet Ciechanowski

Daniel K. was very knowledgeable and clearly explained the various installation options offered by Payless. He finished the installation in under two hours, which included plumbing for my recirculating pump. I don't if I really paid less than with a competitor (who shops around when they're old hot water tank is leaking?) but I feel like I got a good quality tank and good quality work.

James Bauer

Response was very fast: called at 8 on a Saturday and technician was here by about 11. Replacement water heater installed in about 3 hours. Only negative was that Payless only offered one model of water heater. Would have preferred to have a range of water heaters offered by a number of manufacturers. Unfortunately, I needed to have it replaced right away. Otherwise, the service was excellent.

Victor Lin

David H installed our replacement water heater. He was very professional and friendly. He explained everything very clearly and was patient in answering our concerns. His work is immaculate and excellent.

Mary

My leaky outgoing water heater pipe is welded and the price is right for today's standards. I'm happy. I even got to work on time the same day! Wow! I came home late from work the night before to a leaky gas water heater with a shut off valve thst was corroded open. I shut off my water to my house, turned the gas to "vacation" mode, found Payless on Yelp in the morning. They were my second call after the first couldn't make it till afternoon, when I had to be at work. I spoke with a human being. Danny arrived promptly, gave me a straight answer and price, and confirmed I'd make it to work on time. I'm not greedy. I got everything I wanted at a fair price and made it to work! Yes, this was a good choice. Thank you, Danny and Payless!